Privacy Policy

Overview of Our Commitment to Your Privacy

LAST UPDATED OCTOBER 2024

Spicy Lemonade Publishing Inc. (“Spicy Lemonade Publishing”, “we”, “us” or “our”), including, but not limited to, its sub-brands Boxed Wine Books, and Climbing Fish Media (collectively referred to as "Spicy Lemonade Publishing"), respects the privacy of our customers and visitors to our websites, including www.spicylemonadepublishing.com and the websites of our sub-brands (collectively, our “Site”).

We appreciate the trust you place in us to handle your personal information appropriately.

This Privacy Policy describes the ways in which we collect, use, and disclose personal information in connection with our business in Canada, including our Site. This Privacy Policy is effective as of the Last Updated date above. We may update or revise this Privacy Policy from time to time. Please check this Site frequently for the latest version.

PERSONAL INFORMATION WE COLLECT

Personal Information You Provide

"Personal information" is information about an identifiable individual. We collect personal information that you provide such as:

Name
Contact information such as address, email address, and phone number
Responses to surveys or information you choose to provide when you contact us with questions or requesting information
Demographic information, such as age and gender
Photographs, videos or audio recordings, or other content
Credit card and other payment information, including gift card information, and a record of your purchases
You may also provide us with personal information relating to someone else, for example, if you choose to purchase a gift or create an account for someone else.

Site Usage Information

When you visit our Site, our servers automatically collect the Internet protocol, or "IP", address associated with your computer, to help us track and resolve issues with Site functionality or administration.

We may also capture "clickstream data" about your Site usage, such as what you click on during your visit and how you interact with features. This may include information about your computer or device, Web browser, operating system, and referrer URL.

To track information about use of our Site, we use various technological tools, including:

Cookies
Local shared objects (such as "Flash cookies")
Pixel tags (tiny images that help track page or email interactions)

Call Monitoring and Recording

In order to ensure a high level of customer service, our customer service calls may be monitored and/or recorded on an ongoing basis for training purposes only.

USES OF PERSONAL INFORMATION

Spicy Lemonade Publishing uses personal information for the following purposes:

To provide you with the products or services you have requested, including processing payments, and delivering your order
To administer contests, promotions, and events
To inform you about Spicy Lemonade Publishing’s products and services that may be of interest to you
To authenticate you as a user and enable you to use the Site, maintain and administer your account
To conduct market research and measure the effectiveness of our advertising
To understand how users interact with our Site, products, and services
To personalize and customize our interactions with you
To protect our rights, property, and the safety of others
To meet legal and regulatory requirements

WHEN PERSONAL INFORMATION IS SHARED

We may share personal information in the following circumstances:

Contest winners: We may disclose your name and biographical details to announce you as a winner.
Public areas: Any personal information you provide in public areas of our Site may be visible to other users.
Service providers: We may work with third-party service providers (some located outside Canada) to provide certain services on our behalf, such as payment processing, shipping, and analytics. These providers may receive or have access to personal information but are required to only use it for specified purposes.
Legal obligations: We may disclose your personal information to meet legal, regulatory, or security requirements.

We may also share non-personally identifiable Site usage information (such as aggregate data) with third parties.

INTERNATIONAL DATA TRANSFERS

Some of our service providers, affiliates, or partners may be located in countries outside Canada. When personal information is transferred outside of Canada, it may be subject to the laws of the jurisdiction where it is processed, and those laws may not provide the same level of protection as Canadian privacy laws. We will ensure, to the best of our ability and capacity, that any international transfers of personal data are protected with adequate safeguards, such as contractual agreements or other mechanisms as required under applicable law, to ensure your data is treated securely.

DATA BREACH NOTIFICATION

While we take reasonable measures to protect your personal information, no security system is impenetrable. In the event of a data breach that compromises the security or privacy of your personal information, we will promptly investigate the matter and notify affected individuals and any relevant regulatory authorities, as required by applicable law. If there is a risk of significant harm due to the breach, we will notify you as soon as possible and provide details on the breach and any measures taken to mitigate it.

COOKIE POLICY AND TRACKING TECHNOLOGIES

We use cookies and similar technologies to improve the functionality of our Site and enhance your experience. Cookies help us recognize your browser, track your activity on our Site, and remember your preferences. You can manage your cookie preferences by adjusting the settings on your browser, but disabling cookies may affect the functionality of certain features on our Site.
By using our Site, you consent to the use of these tracking technologies. If you wish to learn more about cookies and how to control or delete them, please visit allaboutcookies.org.

EXPLICIT CONSENT FOR MARKETING COMMUNICATIONS

We will obtain your explicit consent before sending you marketing communications, including, but not limited to such examples as promotional emails or SMS messages. You can withdraw your consent at any time by clicking the “unsubscribe” link in the marketing emails or contacting us directly. We will respect your preferences and stop sending marketing communications upon request.

THIRD-PARTY ADVERTISING AND TRACKING

We may work with third-party advertising networks and social media platforms to display advertisements tailored to your interests on our Site and across other websites. These third parties may use cookies, pixel tags, and other tracking technologies to collect information about your browsing activities on our Site and other websites over time. This information is used to deliver targeted ads based on your preferences

To learn more about opting out of targeted advertising, visit the following links:

Google: http://www.google.com/policies/privacy
Facebook: https://www.facebook.com/about/privacy

Please note that opting out of targeted ads will not prevent you from seeing ads; it simply means that the ads you see may not be tailored to your preferences.

COLLECTING PERSONAL INFORMATION FROM CHILDREN

We collect personal information from visitors when such information is voluntarily submitted.

For visitors who may be under 18 years of age, we may not be able to know if a parent has consented to their navigation to or through our Site. As such, where personal information is collected with consent, users agree that they are 18 years of age or older, which is the age of majority in Canada.

If a parent or guardian becomes aware of a visit to our Site where personal information was shared by their child(ren), parents can request to review, amend, or delete their child's personal information by contacting us.

RETENTION OF PERSONAL INFORMATION

We retain personal information as long as necessary to fulfill the purposes for which it was collected, or as otherwise required by law.

SECURITY

We employ internal controls to protect personal information. However, no security system is infallible, and we cannot guarantee absolute security.

THIRD-PARTY SITES

Our Site may provide links to other websites that are not controlled by us. We encourage you to read the privacy policies of those sites.

YOUR RIGHTS WITH RESPECT TO YOUR PERSONAL INFORMATION

You have the right to access and correct the personal information we hold about you. You can also withdraw your consent to our collection, use, and disclosure of your personal information by contacting us.

CONTACTING US

If you have any questions about this policy or wish to request access to or correction of your personal information, please contact our Privacy Officer at the address below

Spicy Lemonade Publishing Inc.
2080 Danforth Ave,
Toronto, ON, M4C 1J9
Email: spicylemonadepublishing@gmail.com